HORRIBLE SERVICE AT CAPITEC BANK

I bought airtime on Wednesday via CellPhone banking using *130*3279# and i got an error saying the service is temporary unavailable i tried it 4 times and it didnt go through. The following day i went to the ATM to check my balance and the money was gone. Sunday Morning i went to Menlyn Branch to get my bank statement only to find it reflecting that i had bought 4 cell c airtime that didnt even go through my cellphone. The consaltant at Menlyn Branch was very rude she didnt even explain to me whats happening all she did was give me attitude and told me she loggged a call and gave me some number that i dont even know what am suppose to do with it. i am utterly disappointed by this. And the fact that no one is giving me a proper explanation>