Horrible service and incompetence from IT at Capitec

I opened a capitec business account at the Piketberg branch, it was done very professionally by Johanna who also seemed to be the only one in the bank knowing anything. When I tried to create online profile and get my card ordered online I could not even get into the account. I went back to the bank where Johanna tried to assist me, she phoned the IT department who was utterly useless and could not help but promised to look into it and phone me so I can go ahead and use my account and get my card, this is a few weeks ago, so no phone call from the IT department. Which mean thank goodness I did not pay any money into the account as I would not be able to access it. Thanks Capitec I will go to Piketberg to close this account. Erna Muller