HORRIBLE SERVICE AND APPOLLING WAY TO MAKE MONEY FROM OLD PEOPLE

I was just at a Capitec brank in Floridah Junction to withdraw my grandfather's SASSA grant and the ATM swallowed the card. When I went into the branch the consultant simple said to me ooh SASSA cards have an in issue in our machine they get swallowed this didn't make sense as there was no note notifying they clients. I asked if they can ask the guys that open the machine to give the card to them. Then I can come withdraw the money and they can verify that the card belongs to my grand father. She was like no you will have to go do another one at SASSA we can't give it to u when we open. I left to check if I can get it back maybe from the machine and nothing. Came back to the branch spoke to someone else she tried to lie and say that there is no SASSA card issue I said they other one has already told there is. She said I called them they they can't give to you you will have to go to SASSA again with your sick grandfather even went on to say even our own clients have to pay for a new card if the ATM swallowed their card even if it is not their fault we make them pay. So this is away to make money out of people. They didn't even care they said u will. Have to make a plan and get transport and money to get your grandfather to SASSA. The call center said the same thing I am not sure what kind of service is this when you make money and idiots out of our grantparents when they are not even getting enough. ***