MM
Matsoso M
1 reviews | Active since Sept 2019
07 Sept 2020, 15:40
Horrible Service agent
Customer service agent left me on hold for 20 minutes without saying a word! It's like she left her workstation and my issue was never resolved. Totally disappointed in the service from this bank!
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Capitec Bank's replyOfficial
07 Sept 2020, 15:50I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Capitec Bank's reply07 Sept 2020, 15:50
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank