1 reviews | Active since Mar 2022
Horrible service.
I haven't been able to log onto my Capitec app since Saturday (19/10/2024). I keep getting the "this screen is hidden to protect your personal information" message when I try to sign on to the app. I've been told to check my settings, which are fine. Told to switch my phone on and off, delete and re-download the app, none of these suggestions worked. Only today on my fourth agent, and after I'd been to the branch, where I was referred, without help, is the matter escalated to the relevant department.
And this department can't provide a timeline as to when the issue will be resolved. Mind you this is an issue Capitec has been aware of since the 11/10/2024 when we got this "updated version" . Customers have been complaining on play store, and social platforms about this issue. Talk about incompetence, and failure to deliver on promised good service. I suppose our obligations wait while they decide on getting their act together.
So, basically I have make alternative arrangements to use their services, because they just don't know how long this problem with the new app is going to take.
"Accessibility
We want our clients to access their accounts and money – easily and affordably – when and how it suits them, regardless of whether you prefer banking on your cellphone, ATM transacting, drawing cash at till points or visiting a branch, how you access your money is your choice."
I guess what what Capitec actually meant by that statement is that the customers will bank how Capitec allows and when it allows.
So, basically I have make alternative arrangements to use their services, because they just don't know how long this problem with the new app is going to take.
"Accessibility
We want our clients to access their accounts and money – easily and affordably – when and how it suits them, regardless of whether you prefer banking on your cellphone, ATM transacting, drawing cash at till points or visiting a branch, how you access your money is your choice."
I guess what what Capitec actually meant by that statement is that the customers will bank how Capitec allows and when it allows.