ZD
Zinhle D
1 reviews | Active since Mar 2024
05 Mar 2024, 07:27
Horrible service
I was ****** and they took my money from both my savings and fixed account, they forced me to call Capitec around 9pm to unfreeze my fixed account my money was released without any waiting period, when I wanted to lay charges at campus square Capitec they told me there is nothing they can help me with. Your fixed account is not safe with Capitec. I just need my money back and for my case be attended too I am only a student who is in need of that money may I please be assisted.
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Replies (2)
Capitec Bank's replyOfficial
07 Mar 2024, 12:35Good day Zinhle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply07 Mar 2024, 12:35
Official
Good day Zinhle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
ZD
Zinhle D's updateReviewer Update
10 Mar 2024, 16:59I received a call from capitec stating my request has been denied firstly I was not in possession of my when they made me call the line I have never done this process of calling the call center so I do not know what happened there's even proof of prepaids made I'll never buy airtime of that much, all I am asking is should I have resisted knowing I am in danger. Are we not supposed to be covered for incidents like this ones as capitec clients?
ZD
Zinhle D's update10 Mar 2024, 16:59
Reviewer Update
I received a call from capitec stating my request has been denied firstly I was not in possession of my when they made me call the line I have never done this process of calling the call center so I do not know what happened there's even proof of prepaids made I'll never buy airtime of that much, all I am asking is should I have resisted knowing I am in danger. Are we not supposed to be covered for incidents like this ones as capitec clients?