HORRIBLE SERVICE

I have taken out a personal loan with capitec bank , They promised to settle my capfin loan as part of the agreement on the 21st of May 2022, 10 days later to date it has not been done. I have made numerous calls, sent emails used fb messenger to contact them , My debit order with capfin is set to go off on the 1st of June 2022. I have put my trust in Capitec and yet have been sent from pillar to post and have now wasted over R200 in airtime. This is extremely ********* behavior and no way to treat someone who has been a customer for over 10 years. I have been promised a team leader to contact me and to date nothing