Horrible service

I went to the Capitec ATM on 31 July 2021 at Lyttelton's Shoprite center to draw my statement, it was around 16:40. I put in my card and then I felt that it felt into something. When I double-check that ATM didn't have that thing that takes the card slowly, but the green light was flicking. I then called the call center to cancel my card because I did not understand what was going on.

I went to the same branch on Tuesday (03/08/2021) where my card fell into their ATM, I explained that their ATM was faulty on Saturday afternoon. I was assisted by Poipelo ( consultant) I told her that it is unfair for me to pay the R70.00 card replacement fee because I did not lose the card but it fell into their faulty ATM! she called Cleeve the branch Manager ( who was very rude) I explained the story. he said he will escalate this matter, I asked him about the turnaround time, he said he never has a query like this before, so he can not give me the turnaround time!! Until today my R70.00 is not reversed and no updates whatsoever!!!