Horrible service

So it happened that I have been depositing my daughter’s transport money/ fare monthly into the wrong account number since January 2024. I was not aware until the owner of the school transport gave me a call that I haven’t been paying since January 2024. I was shocked because I have been depositing the fund monthly and sometimes I would pay double covering the next month. I was not panicking at all when I found out as I thought the bank would help me contact and communicate with the person who has been receiving them money to make some sort of arrangements on how I will recover the money. In total I have paid R5600 to the incorrect account. On Friday the 02 August 2024 I went to the branch at Ya rona Building at Alexander for assistance. Yoh the shock of my life when I was told they can’t assist me as they attempted to call the person and can’t get hold of the person. So since they can’t get hold of the person they will not be able to assist me recover my money… I don’t know how that is possible as people deposit funds into wrong account number and the bank is able to assist to recover because the money was not even due to the person even in the first place. I am so disappointed and frustrated at the service at this bank. I need help to recover the money as I need to pay the transport money for my daughter