Horrible service

Hi

I got a credit card from you guys in October. The agreed installment was that I will be paying 5% of what I use on the card. Early November I received a message that my installment for November is R339.00. On the 21st November I received another message , this time it said my installment for November is R6238.21.

I called client care to ask why my installment changed from R339 to R6238.21. I was transfered from one agent to another, one department to another without getting help. Finally the agent from collections said that there was an error on how my installment was calculated. She transfered me to client care again and told me that they should fix the error. The agent I spoke to from client care said that he spoke to his team leader and they corrected the error, meaning my installment for November is R339 not R6238.21. He assured me that they will not debit R6238.21 but they will debit R339. On the 25th there was no debit, I then transfered money from my savings to credit to ensure that my account doesn't go to errears.

On the 26th they tried to debit R6238.21 that I was told will not be debited. There were no funds in my savings account so the debit did not go through. Yesterday I received a message that my account is in errears of R ‪3388.21‬. I went to the branch not long ago , the agent at the branch(thank God for her patience and effort she took in trying to help me). She called customer care and she too was transferred from one agent to another, one department to another with no answers as to why am I on errears and why are you guys not sticking to the 5% agreement. I spent over an hour at your branch and no one from client care assisted me, mind you , I asked time from work , I was on duty. Collections department also failed. This is nonsense and really frustrating. How are they at work but don't know how to solve our issues?! Im really ****ed. I am being taken for granted. I regret taking the credit card. I should have just went with another bank. Your service is nonsense.

None of your client care and collections agent know whats wrong with my account. I am on errears because of a wrong calculation on your side and no one is willing to assist me with getting my account in order.

I don't know who to talk to now because client care and collections obviously have no interest in assisting me. They intentionally put my account in errears. Is this how you make money out of your clients?!

Should I revert to looking for help outside Capitec?!!!

****ed! Nellie Segoto ‪***‬

Sent from my phoneHi

I got a credit card from you guys in October. The agreed installment was that I will be paying 5% of what I use on the card. Early November I received a message that my installment for November is R339.00. On the 21st November I received another message , this time it said my installment for November is R6238.21.

I called client care to ask why my installment changed from R339 to R6238.21. I was transfered from one agent to another, one department to another without getting help. Finally the agent from collections said that there was an error on how my installment was calculated. She transfered me to client care again and told me that they should fix the error. The agent I spoke to from client care said that he spoke to his team leader and they corrected the error, meaning my installment for November is R339 not R6238.21. He assured me that they will not debit R6238.21 but they will debit R339. On the 25th there was no debit, I then transfered money from my savings to credit to ensure that my account doesn't go to errears.

On the 26th they tried to debit R6238.21 that I was told will not be debited. There were no funds in my savings account so the debit did not go through. Yesterday I received a message that my account is in errears of R ‪3388.21‬. I went to the branch not long ago , the agent at the branch(thank God for her patience and effort she took in trying to help me). She called customer care and she too was transferred from one agent to another, one department to another with no answers as to why am I on errears and why are you guys not sticking to the 5% agreement. I spent over an hour at your branch and no one from client care assisted me, mind you , I asked time from work , I was on duty. Collections department also failed. This is nonsense and really frustrating. How are they at work but don't know how to solve our issues?! Im really ****ed. I am being taken for granted. I regret taking the credit card. I should have just went with another bank. Your service is nonsense.

None of your client care and collections agent know whats wrong with my account. I am on errears because of a wrong calculation on your side and no one is willing to assist me with getting my account in order.

I don't know who to talk to now because client care and collections obviously have no interest in assisting me. They intentionally put my account in errears. Is this how you make money out of your clients?!

Should I revert to looking for help outside Capitec?!!!

****ed! Nellie Segoto ‪***‬

Sent from my phoneHi

I got a credit card from you guys in October. The agreed installment was that I will be paying 5% of what I use on the card. Early November I received a message that my installment for November is R339.00. On the 21st November I received another message , this time it said my installment for November is R6238.21.

I called client care to ask why my installment changed from R339 to R6238.21. I was transfered from one agent to another, one department to another without getting help. Finally the agent from collections said that there was an error on how my installment was calculated. She transfered me to client care again and told me that they should fix the error. The agent I spoke to from client care said that he spoke to his team leader and they corrected the error, meaning my installment for November is R339 not R6238.21. He assured me that they will not debit R6238.21 but they will debit R339. On the 25th there was no debit, I then transfered money from my savings to credit to ensure that my account doesn't go to errears.

On the 26th they tried to debit R6238.21 that I was told will not be debited. There were no funds in my savings account so the debit did not go through. Yesterday I received a message that my account is in errears of R ‪3388.21‬. I went to the branch not long ago , the agent at the branch(thank God for her patience and effort she took in trying to help me). She called customer care and she too was transferred from one agent to another, one department to another with no answers as to why am I on errears and why are you guys not sticking to the 5% agreement. I spent over an hour at your branch and no one from client care assisted me, mind you , I asked time from work , I was on duty. Collections department also failed. This is nonsense and really frustrating. How are they at work but don't know how to solve our issues?! Im really ****ed. I am being taken for granted. I regret taking the credit card. I should have just went with another bank. Your service is nonsense.

None of your client care and collections agent know whats wrong with my account. I am on errears because of a wrong calculation on your side and no one is willing to assist me with getting my account in order.

I don't know who to talk to now because client care and collections obviously have no interest in assisting me. They intentionally put my account in errears. Is this how you make money out of your clients?!

Should I revert to looking for help outside Capitec?!!!

****ed! Nellie Segoto ‪