horrible service

Dear capitec bank

I am very disappointed once again very disappointed with the service. i logged my complaint on hello peter. on the 24th april i recieved a cal from the manager informing me that they will refund part of my instalment and then make and arrangement going forward. later the 24th the refund was processed and the fund was back into my account.

yesturday the 28 capitec goes and debit the same money that they have refunded me. this is a joke really

i wants answers immediately