Horrible service.

Almost 4 months ago i app**** to increase my access facility and the lady who assisted me got my id number wrong over the phone, they then looked into it and said that i however did not qualify as they couldn't fix the issue they created and just made it my issue. Then they said i have to wait 3 months before i can try to increase it again. I waited longer than 3 months and now it says prevent loan/ ***** check. So now i am a ***** because of the ***** up capitec made.