MP
Monique P
1 reviews | Active since Jun 2021
31 Aug 2021, 07:48
Horrible service
I've been struggeling for a whole week to get funds into my account from the UK. I've been on hold with the Forex department for 10 minutes at a time, TWICE now, where I am not able to speak to a consultant.
How long SHOULD one wait before I get any help? Went to the branch yesterday and all they said was "sorry, we can't do anything. You have to wait for them to call you". Well, after 7 working days, NOTHING. Now my brother has to pay a lot of money to make this transfer again, because Capitec cannot get their departments in line. They don't even respond to emails.
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Replies (2)
Capitec Bank's replyOfficial
31 Aug 2021, 07:52Good day Monique
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply31 Aug 2021, 07:52
Official
Good day Monique
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MP
Monique P's updateReviewer Update
01 Sept 2021, 10:56Dear Capitec Bank.
I still haven't received any phonecalls and it is starting to worry me that you are very quick to respond on HelloPeter, but I still am not getting through to someone who can help me with international funds that have been paid into my account.
It will be very helpful if someone can help me get it cleared as it was the person's birthday already.
Thanks.
I still haven't received any phonecalls and it is starting to worry me that you are very quick to respond on HelloPeter, but I still am not getting through to someone who can help me with international funds that have been paid into my account.
It will be very helpful if someone can help me get it cleared as it was the person's birthday already.
Thanks.
MP
Monique P's update01 Sept 2021, 10:56
Reviewer Update
Dear Capitec Bank.
I still haven't received any phonecalls and it is starting to worry me that you are very quick to respond on HelloPeter, but I still am not getting through to someone who can help me with international funds that have been paid into my account.
It will be very helpful if someone can help me get it cleared as it was the person's birthday already.
Thanks.
I still haven't received any phonecalls and it is starting to worry me that you are very quick to respond on HelloPeter, but I still am not getting through to someone who can help me with international funds that have been paid into my account.
It will be very helpful if someone can help me get it cleared as it was the person's birthday already.
Thanks.