Horrible service
I logged a query on the 29th with capitec in Sancadia branch and I was told that I will get feedback today, still waiting. Bought a total of R105 Vodacom airtime which they deducted the money from my account and never received my airtime. I need my money back into my account immediately as you deducted it with Immediate effect.
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Replies (2)
Capitec Bank's replyOfficial
02 Sept 2020, 09:10I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply02 Sept 2020, 09:10
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
's updateReviewer Update
02 Sept 2020, 14:45And whilst you are still on that, tell whatever complaint management not to call me, I want my money back into my account. Vodacom confirmed that the airtime was never allocated. I work in a financial institution I don't have time to answer the phone. The consultant who logged that query gave you all the information, what is it that you want from me?
's update02 Sept 2020, 14:45
Reviewer Update
And whilst you are still on that, tell whatever complaint management not to call me, I want my money back into my account. Vodacom confirmed that the airtime was never allocated. I work in a financial institution I don't have time to answer the phone. The consultant who logged that query gave you all the information, what is it that you want from me?