Horrible service

My bank account was *****ed with R9000 2 weeks ago and my bank for the 15 years has **** to me on 4 occasions and I have still not received any assistance from the Southdale branch in the South of Johannesburg.

They couldn't block my card. They do not have a ***** hotline They do not have cameras at the ATMs outside the branch where the incident happened. They do not have signs warning other customers about the *****sters. They cannot stop a card which does not belong to the bearer after ***** happens. They do not have security at the branch They make you phone customer care to get through to ***** after telling your story to numerous consultants and getting cut off. They cannot check on their system to see how far my case is They cannot check who is the investigator of my case They made me go to the police station to open a case and bring the information back to them They say they stopped the amount that was swiped and pending and yet it went off my account 2 days later. They did not have a telephone in the branch for me to call head office in cape town They are very unhelpful and other customers feel the same way

FNB Absa have all of the above and abide

If anyone has experienced this service please raise your hand