TX
Thembakazi X
1 reviews | Active since Feb 2018
07 Dec 2022, 15:14
HORRIBLE SERVICE!!!!
I went to Capitec ATM to deposit cash into MY ACCOUNT, as I pressed confirm the ATM went 'out of service'. I was directed to go inside the bank, I waited 25 minutes to be assisted because there's only 2 consultants working others went on LUNCH!!!
Finally got assisted, to be told that the money went in my account but Capitec took it again as they encountered an error. NOW I MUST WAIT 24 HOURS TO GET MY MONEY BACK IF I DONT GET ANY FEEDBACK AFTER 24 HOURS I MUST GO TO THE BACK AGAIN.....
I WANT MY MONEY NOW, HOW CAN YOUR ATM BE SERVICED WHILST CUSTOMERS ARE USING THEM. I MUST SAY I'M HIGHLY DISSAPOINTED AND ANGRY BUT I WANT MY MONEY NOW, I WONT USE CAPITEC SERVICE EVER AGAIN ..... 24 ****** HOURS IMAGINE
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Replies (1)Capitec Bank's replyOfficial
07 Dec 2022, 19:18Good day Thembakazi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply07 Dec 2022, 19:18
Official
Good day Thembakazi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
