TX
Thembakazi X

1 reviews | Active since Feb 2018

07 Dec 2022, 15:14

HORRIBLE SERVICE!!!!

I went to Capitec ATM to deposit cash into MY ACCOUNT, as I pressed confirm the ATM went 'out of service'. I was directed to go inside the bank, I waited 25 minutes to be assisted because there's only 2 consultants working others went on LUNCH!!!

Finally got assisted, to be told that the money went in my account but Capitec took it again as they encountered an error. NOW I MUST WAIT 24 HOURS TO GET MY MONEY BACK IF I DONT GET ANY FEEDBACK AFTER 24 HOURS I MUST GO TO THE BACK AGAIN.....

I WANT MY MONEY NOW, HOW CAN YOUR ATM BE SERVICED WHILST CUSTOMERS ARE USING THEM. I MUST SAY I'M HIGHLY DISSAPOINTED AND ANGRY BUT I WANT MY MONEY NOW, I WONT USE CAPITEC SERVICE EVER AGAIN ..... 24 ****** HOURS IMAGINE

0
Replies (1)
Capitec Bank
Capitec Bank's reply07 Dec 2022, 19:18
Official
 
Good day Thembakazi

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank