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Lindokuhle
1 reviews | Active since Jun 2021
16 Mar 2024, 09:48
Horrible service
I have been banking with Capetic for years now, however, the level of service offered by Capetic call center agents is horribly, they rudely drop the phone in the middle of call, specifically in the lending department, I just had an encounter with one agent who rudely dropped the phone in the middle of the conversation, because of this experience I am considering moving to another bank.
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Replies (3)
Capitec Bank's replyOfficial
16 Mar 2024, 11:16Good day Lindokuhle thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply16 Mar 2024, 11:16
Official
Good day Lindokuhle thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
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Lindokuhle's updateReviewer Update
18 Mar 2024, 12:20It is the next business day today and I still have not received a call regarding my complaint!, clearly Capitec Bank is not interested in resolving customer complaints, this is a clear indication that I need to switch to another bank! goodbye!
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Lindokuhle's update18 Mar 2024, 12:20
Reviewer Update
It is the next business day today and I still have not received a call regarding my complaint!, clearly Capitec Bank is not interested in resolving customer complaints, this is a clear indication that I need to switch to another bank! goodbye!
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Lindokuhle's updateReviewer Update
18 Mar 2024, 12:24It is the next business day and I still have not received the call, clearly Capitec Bank is not interested in resolving customer complaints, goodbye am switching to another bank
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Lindokuhle's update18 Mar 2024, 12:24
Reviewer Update
It is the next business day and I still have not received the call, clearly Capitec Bank is not interested in resolving customer complaints, goodbye am switching to another bank