HORRIBLE SERVICE

Last week I accidentally sent someone cash by using the Capitec app I called about 3 times I found the number on the internet it was written 24 service. I sent an email which was responded by an automated response confirming they received my email and I would be assisted within 2 working days.

Last time they didn't help retrieve the money I lost they said i didn't use a Capitec ATM I lost my R400 now since this is a Capitec to Capitec account why won't they assist me