horrible service

<p>i phoned in and got assisted by a lady called laurenasia in the stellenbosch call center, to check how much i qualify for in terms of a personal loan.</p> <p> </p> <p>poor poor service indeed from this lady she needs training and must learn to listen and establish exactly what a client needs or rather looking for. im so dissaponted after all these years banking with capitec this is the first i come across such. youve let capitec down lady.</p> <p> </p> <p>firstly she was just not ready to help and secondly sounded like shes ddnt know what she was talking about.</p> <p>terrible service..........</p> <p> </p> <p>all thanks to the team leader (Sadiqah Losper) who stepped in to assist with my simple request that laurenasia couldnt handle. she assisted me in a proffesional manner and i felt calm afterwards.</p> <p> </p>