Horrible Service

<p>Good Day</p> <p>***, ***2, ***9 (And many More)</p> <p>To Who it may concern, i am very disturbed by the level of interest you pay to your client particularly when it come to the service that is provide to customers.</p> <p>Ever since joining you bank or utilizing the banking facilities i have had nothing but a nightmare and feel that its time to change, but not until i explain myself fully and action be taken against those responsible.</p> <p>The beginning of my nightmare started the moment i received an sms from your bank providing me with a loan, as i was in need i accepted the offer and contact the Contact Center which was very helpful in providing me with a loan as agreed, however as the loan requires payment we selected that my debit order go off on the 25th of each month and all was settled.</p> <p>A month later i started to experience problems as my debit order ran at approximately 00:30 on the 24th of the month, as i was annoyed i contacted the call center advised them of this, but as they were reluctant to help they dismissed my case, i then as any customer laid a complaint and spoke to Roxanne Pridgeon, who advised me that because my salary was paid by then employer UTI on the 24th thats when they will deduct debit orders,</p> <p>i explained to her that while i dont mind debit orders or repaying my loan, the debit order runs at approximately 00:30 on the 24 and my salary on gets paid at approximately 18:00 on the 24th, but as usual she dismissed by plea and didnt want to discuss my situation any further.</p> <p>Luckily for me i had lawyers and referred the matter to them, and she was still adamant that this wont be changed, we went as far as demanding this in writing without any joy, i then advised my attorney then to refer the matter to the Banking Ombudsman as this was unfair practice.</p> <p>And then i received and apology from Roaxanne advising that the date will changed to the 27th and i agreed to let the matter settle and not pursue the ombudsman.</p> <p>And to my Illusion that CAPITEC cared enough, i extended my loan and even took up their monthly loan facility.</p> <p>But my nightmare didnt end there as they still failed to meet their Debit order date and still continued to deduct money from my account on wrong dates and me having to call each month to have the debit orders reversed.</p> <p>What really sent me of the Bridge is the latest incident.</p> <p>On 18/19 April 2016 Capitec debited my account (once again before time), and because of that all my funds were deducted and guess what i couldn't even get to work and had to call my employer and explained the situation to him, i then called Capitec and they apologized and refunded my account, and then again</p> <p>On the 22/04/2016 Capitec debited my account once again before time (this was my birthday), and once again i had no funds and couldn't report to work, i then went to branch in sunnyside (Esselen Street) explained that i cannot go to work because Capitec debited my account before time, as usual i got an apology and they contact the contact center.</p> <p>I spoke to a consultant that promised me that the amount will be refunded within an Hour, but to my surprise it wasn't, so as usual i couldn't report to work on the 23rd and went back to the same branch to inquire.</p> <p>As usual they contacted the contact center and i was given the same lame excuse, however this time around the consultant that assisted me, stated that I HAD MADE A PAYMENT ARRANGEMENT (WHICH MEANS I CANNOT AFFORD MY LOANS), my money was refunded but then my MULTI LOAN FELL AWAY (AS THE SYSTEM SAID I CANNOT AFFORD MY LOANS ANYMORE), <br />and i thought that was all done.</p> <p>But guess what on the same day, approximately an hour later, the debit order ran again and i was left Broke....</p> <p>A went back to the bank and it was reversed, but the story continues,</p> <p>Today i have been forced to resign, lost my previous Job as a result of your BANK</p> <p>For the past week i have been up and down asking the Bank to admit their fault and re-instate my MULTI loan, a call have been logged and assigned to the same Roxanne (ref ***8) on the 3-06-2016 and up to today the 08-06-2016 no 1 has bothered to contact me.</p> <p>With all the nightmares i have experience as a client, i still want to give thanks to the Sunnyside branch that welcomes me into their doors before they close, i have become a regular that even the consultants feel my pain, Amelia from the complaints department who has been trying her all to help me, i give thanks to you.</p> <p>So you tell me, how does one continue to bank with such an institution, and i quite sure that there are more people out there suffering as they dont have anywhere else to go.</p> <p>I expect to be contacted by someone senior regarding this matter, alternatively let me vent and move on and prove once again that you dont care.</p> <p>To other customer, be aware and dont fall victim to empty promises and be left alone in a situation like mine.</p> <p>Your Response will be highly appreciated.</p> <p>Christiaan Moti</p> <p>*** or ***</p>