HORRIBLE SERVICE
<p>Som now at 16h55 today Monday the 23rd 2016 I went to Capitec on 14th Avenue Jhb Branch to open an account they sent me back because my ID has glue. I use the same ID everywhere I go, I work at a bank myself a BIG bank for that matter .I have app**** for Tertiary, Jobs with the same ID. Funny enough I went to a branch in Newtown earlier they asked for my ID as well as my proof of residence they didn't say anything about my ID they told me it will take approximately 30minutes to open an account which is why i turned and walked away. I then decided to do it now after work at a closer branch to where I stay and this was thrown at my face this is tge first time it's happened and I am so annoyed by the experience all my verifications are done via the same ID. I offered my drivers Licence i was told they dont accept it but they accept Passport I am a South African resident born and residing in SA, why on earth would i carry a passport around my country of birth??? SUCH A ******* Excuse to get rid of a client just because it closer to knock off time Pathetic!!!!! </p> <p> </p> <p> </p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Thuls
In relation to your post and my email correspondence I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our potential clients in any way that might make them feel unimportant or to give the impression that we do not care about our potential clients. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Hi Thuls
In relation to your post and my email correspondence I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our potential clients in any way that might make them feel unimportant or to give the impression that we do not care about our potential clients. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer