Horrible Service

My younger brother of 17 years has a capitec account or rather 'had' a capitec account until he was barred from using their services. He misplaced his card at school and only realised a couple of days later. When he called in to stop the card, to his surprise the bank had gone right ahead in doing so for him without any notification. He was told that there was some ********** activity that was picked up on his account and that therefore led them to discontinue his service without any sort of communication let alone an sms to notify him. He then wanted to try and open up a new account and that is when he was got told that he is barred from EVER using their services. I for one wanted to open up a capitec account, but believe me when I say - I SHALL NOT ENDEAVOUR IN WASTING MY TIME WITH SUCH AN ***********, SELFISH, INCONSIDERATE INSTITUTION. I AM VERY MAD AT THEM TO SAY THE LEAST. Poor child :( CAPITEC SUCKS!!!