HORRIBLE SERVICE

I did a loan application with *** and upon submitting the requested additional documents she informed me my application was successful and she would process my payment but because she has five minutes left before knocking off she would ask someone else to call me Saturday morning. I instead called Capitec again and a consultant by the name of Ayanda tells my application is unsuccessful and when I asked why he tells me different information to what *** told me, he says there are no managers on site to attend to my problem and he cannot help me and I should wait for Monday and speak to *** again. How does Capitec Bank conduct its business with no supervision or management on Saturdays? I am horrified