Horrible service

My partner went to the branch at Bara rank to open an account for our son. The consultant made an error and spelt the surname incorrectly, therefore the surname on my sons card came out incorrectly meaning it did not match the one on the birth certificate. Unfortunately we realised when my partner had gotten home that there was an error. He then went back and was told he should pay R60 for a card replacement because there is nothing they can do! Horrible service! It wasn't even his fault, why should he pay! I'm so disappointed with the service given by your branch consultants!