Horrible Service

The customer service is just poor, pathetic! I've been calling with regards to my money since Saturday the 4th. I spoke to more than 4 agents, they never call me to provide me with some information as to the progress of my incident. I spoke to a manger that goes by the name of Jody at the call center, she advised they trying to sort out my query. I asked nicely for someone to email me with correspondence and up till today no feedback. How bad can the service get? The manager assured me they will get back to once IT found the problem and dololo I'm still waiting. I just want my money is that so difficult? Why launch something knowing that it is faulty? The manager was very proud to say that the problem is on their side goodness!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They keep on giving me Reference numbers and nothing happens. The first agent I spoke to informed me that they will get back to me within 24 hours, that was on Saturday and because I know not everyone works weekends I as the customer asked is it business hours and she just said yes. This service is appalling gosh! Is this a Fish and Chips place? And even if it was I think the service would have been much better. The way they put you on hold it is like their life is depending on it, I just can't believe this horrific experience I'm having.