LM
Lesego M

1 reviews | Active since Jun 2018

09 Jun 2018, 10:31

HORRIBLE SERVICE!!!

To whom it may concern

I went to capitec at the meadowlands branch in meadowpoint this morning and I must say me saying I received horrible service is an understatement!!! I went to go deposit 5 rands that I recently started collecting that I I try and deposit everytime they get to 200 got to the entrance and was not acknowledged number 1 nor assisted I got my receipt for deposits and made it to the deposits teller NEVER EVER IN MY LIFE have i gotten to the teller and was told to separate my own coins was even given plastics to do so! I was at the jabulani branch the week before and I got the best service they took my coins and put them on the machine and life moved on. Had this lady asked me nicely it would've mad a bit of sense she was rude and trying to put a show on for the other depositors standing behind me I too work in the customer service department and I must say that I will not leave this lying nhlanhla is her name and I am so sick of people at this branch treating us like piece of *******es moving from fnb to capitec was by far the biggest mistake what's a few more bank charges if we gona be treated like this!!!!

0
Replies (2)
Capitec Bank
Capitec Bank's reply11 Jun 2018, 08:38
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply13 Jun 2018, 11:15
Official

Good day Ms Mothlale

I trust that your issue is now resolved.

Viwe Bokveldt

Complaint Management

Capitec Bank