Horrible service

Friday 23 of March 2018 I visited capitec bank at Jozini mall one of the sales consultant tried to help me to apply for a loan.given the fact that my I'd book was ****** 2012, SAFPS protected my profile under credit Breuer, Philile the capitec consultant failed to get her forensic department to on the phone I watied for almost 2 hours that means the capitec forensic department is dead., she told me to walk ways to come back on a Monday on the 26 March 2018, In the morning I walked to the very same bank I was given to an incomplete Zinhle Mahlaba to try and help me ,I provided her with the letter that her dead forensic department requested with a hope that by the end of the business day the issue will be sorted I was wrong the incomplete consultant showed a lake of product knowledge I could not get any communication from her as I was not prepared to seat inn the bank for the whole day,Tuesday I call inn she was not inn to help me no communication was not given to me .tried to get a branch manager to help me but I could not get hold of her I was told that she is inn the meeting I had out my contact details with a hope that she will attand to my request I was wrong again Tuesday business ended without me been assisted either by zinhle mahlaba or capitec bank forensic non jozini mall capitec manager.Wednesday I call the bank asked or requested to talk to the manager I was told that she is not inn as well asked for zinhle Mahlaba to update me on my application and the way forward since she was back on duty she said she is waiting for her forensic department asked for a reference number of my application or query she failed to give me the information she told me that I cannot tell her what to do she does not work for me I know nothing about banking process and policy of how capitec work. To my knowledge it seem that zihle Mahlaba did not log a query under my name. Capitec has given me a horrible customer I am thinking of closing my ACCOUNT with them