Horrible service

Capitec Bank Maponya Mall (inside branch). Went to Capitec Bank yesterday to get my uif letter stamped and to make arrangements for my loan repayment (as I do not want to miss any payment as I am now unemployed) a lady by the name of Nyeledi insisted that I print a bank statement - which I did not want, so she can get my banking details (BANK CHARGES FOR PRINTING THE STATEMENT ARE CHARGED ON MY ACC) when I tried to tell her that I do not need a statement, she again with attitude rep**** "sisebenza kanjalo la" (that's the way we work here) okay that's how Capitec Bank works, I tried to ask her about making payment arrangements on my loan, she simply told me to "sms" and walked away without giving any further information. I'm so annoyed, when I got home, I tried to call the call center but it took forever to connect me to an agent (that I understand due to less staff) but haai khona Shem Capitec....