Horrible resolution from the ***** department.

After waiting 15 days for a reply on a ***** case that I opened within 24 hours of the incident happening, Capitec let me know that because the funds were used, they cannot recover any funds. For a bank to not have any help in place for their clients subject to this happening - is absolutely shocking. I lost alot of money due to this. I was told I could take it to Small Claims Court but I do not have the finance to do so, nor should I have to do this when my bank should be having my back as money is trusted in their accounts. I'm now needing to go to the ombudsman or anyone else that can assist properly in getting my money back as this was not good service.