1 reviews | Active since Sept 2014
Horrible, Horrible Services
Dear Capitec. I have app**** for a credit card increase on the 27th May. I have spoken to one of your consultants on the 27th May round about 10:40am. I was advise I pre quality for increase from my current limit of R22 000, to R30 000. All questions was answered and all documents was submitted same day same time via the Capitec Whats up number. The Lady advise I will get feedback the same day. On Monday the 30th May I made and query on your Facebook page and was advise I takes 5 working days. On the 3rd June I made enquiry again on Facebook and was advise to phone the call centre. Phoned the call centre and advise my application is still pending nothing has been done the will get the consultant to phone me who is dealing with my case. Complained on Facebook, I was advise it was escalated. On the 6th June I phoned the call centre again, too Your Application has EXPIRED. Complain again on Facebook, again I was advise it was escalated. Someone is not doing the their Job. Now the whole process needs to start all over again. What is this going to do with my credit score and the changes getting the increase. This is not acceptable at all. This is ridiculous. 9 Workings day. I need to phone, I need to send mails and all that I hear. Someone when phone back. Not even 1 attempt to pick up the phone and phone me in 9 working days. I am shocked about this services.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Dear Capitec On the 08/06/2022 one of your complains consultant phoned me to advise that my application was reopened after it expired, they will keep me posted. On the 09/06/2022 the same complains consultant phoned back to inform me my application was declined to affordability. I was advise it is due to my Home Loan. I requested your complains consultant to reassess this matter as one of the question that gets asked how much to I pay for rent or home bond and in my case it is R0 and you can see that clearly on my bank statement. So why ask these questions if Capitec can’t do their homework on the answers given and then the client gets penalized, this is not fair at al. Where is Capitec TCF Protocol (Treating a client Fairly) This is unpractical. Yes the house is registered in both my name and my husband, but I don’t pay the bond. Today is the 14/06/2022 and I am still waiting for complains consultant to get back to regarding my reassessment request.
Dear Capitec On the 08/06/2022 one of your complains consultant phoned me to advise that my application was reopened after it expired, they will keep me posted. On the 09/06/2022 the same complains consultant phoned back to inform me my application was declined to affordability. I was advise it is due to my Home Loan. I requested your complains consultant to reassess this matter as one of the question that gets asked how much to I pay for rent or home bond and in my case it is R0 and you can see that clearly on my bank statement. So why ask these questions if Capitec can’t do their homework on the answers given and then the client gets penalized, this is not fair at al. Where is Capitec TCF Protocol (Treating a client Fairly) This is unpractical. Yes the house is registered in both my name and my husband, but I don’t pay the bond. Today is the 14/06/2022 and I am still waiting for complains consultant to get back to regarding my reassessment request.