Horrible funeral claim

Im writing this very disappointed, sad and heartbroken, my brother was brutally killed on the 12th January and I submitted funeral claim on the 15th around 10am , I was given a turn around time of 48 hours , on Friday I called them to make a follow up and I was advised they will escalate, later that day I received sms that they reviewing my claim and will contact me on the 06/02/2025 which is 3 weeks from the date, I called again on Monday and was told another escalation will be send to claims desk, no matter the circumstances of the death how does funeral claim takes almost a month to be finalised and in the meantime how are we supposed to bury , are we supposed to leave a body for a month at morgue while you are investigating, capitec does not care nor show sympathy . This is the worst that you can do to people, what is it that you are investigating for a month