TM
THOKO M
1 reviews | Active since Mar 2019
09 Nov 2020, 11:18
Horrible fee charged
Capitec bank charged me R256 for receiving a cash deposit, that is ridiculous and not acceptable. I have never had such a huge deposit fee charged on my account what happened now?
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
09 Nov 2020, 12:44I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply09 Nov 2020, 12:44
Official
I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
TM
THOKO M's updateReviewer Update
10 Nov 2020, 06:48Still no feedback? I am waiting for my money
TM
THOKO M's update10 Nov 2020, 06:48
Reviewer Update
Still no feedback? I am waiting for my money
Capitec Bank's replyOfficial
10 Nov 2020, 07:59Good day Thoko M
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply10 Nov 2020, 07:59
Official
Good day Thoko M
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank