Horrible expierence

<p>Im still ****ed off and disapointed.</p> <p>So late October called capitec collections to make an arrangement was unable to pay due to being on unpaid maternity leave wanted to setup arrangement so i can start paying in November was advised to go to da branch and send proof of unpaid maternity leave visitef gugulethu branch i spoke to zintle moyake and emailed her proof as well i then requested for date of payment collection to be changed and we setup an arrangement today i had funds go into my account and recieved notification of 2 payments from capitec deducted from my account i then visited Golden acre capitec branch was assisted by a friendly consultant and explained what had happened to consultant we then call collections department spoke to agent did verifications i confirmed my mobile number which i had requested to be changed by zintle which wasnt done had to confirm my old number da agent kept telling me the payment datw was for the 20 which collected today and asked when i had called in and what proof i sent i told her all of this information she's asking should be on the system she was rude and unhelpful i requested to speak to manager she then put me through supervisor who advised she'll call me before 10:00 am she will have to listen to call and get back to me i had then received missed call at 10:33 from 087 number which i assumed was from capitec 33mins later i called collections deparment and requested to speak to supervisor i spoke to earlier agent just told me about a reversal request that has been sent off and the supervisor will call me back when they had feedback. I received an sms notification of reversal of 1payment which was collected no call back from supervisor to explain what had happened after she had investigated the issue of change date and now i was stuck with no money i then recieved a call at 05:40 agent called sphokazi who claims i had done a reversal and i have no arrangement in placed i advised agent i have an arrangement which is due for the 28 the agent was rude enough to tell me of a revesel and aggreeing to speak to an agent after a reversal were as i was waiting for call back from supervisor to update me on what is going POOR customer service im sorry but i will be changing banks and will never use Capitec Bank ever again or recommend capitec bank to anyone from the service i have recieved.</p>