Horrible experience with my bank

Disappointing Experience with Capitec Bank

I'm extremely dissatisfied with the service I received from Capitec Bank. Recently, I was incorrectly charged R300 (R150 x 2) for a credit card cancellation fee, despite not having ordered any card or receiving notification from a courier service.

To make matters worse, when I tried to resolve the issue with a consultant, I was met with unprofessional behavior. After being on the call for 13 minutes, the consultant muted the call and eventually dropped it. This blatant avoidance of the issue is unacceptable.

As a customer, I expect transparency, accountability, and respect from my bank. Capitec Bank has fallen short of these expectations.

I hope that the bank will take immediate action to.

Until then, I would caution others to carefully monitor their accounts and be prepared for unhelpful customer service.

Rating: 1/5 stars