Horrible experience

Good day

My name is Sbongakonke khwebulana,I would like to report a very disturbing experience that I had a one od your Capitec Branches Westwood Mall in Durban this morning.

I was initially rushing in to quickly deposit some money for a collegue when I stood by the door next to the ticket machine as per norm.I stood there for a few minutes I might add while a group of staff were standing around engaged in their own conversation. I gestured for assistance and a young man by the name Dominique approached me and asked me "can you not open your mouth and talk".I then responded by saying I can do it myself if it's so much trouble to assist a customer.

I then proceeded to sit down as per norm and was going to wait for my ticket number to be called,when Dominique again gestured me towards the deposits counter ,still with a very disrespectful smirk. I then followed his gesture and approached the lady by the name Samantha .

Samantha also did not greet and was also very abrupt or seemed upset for some reason.I then told her why I was there ,she didn't even waste time she told me that she will not deposit the money until I confirm the name and surname of the business owner that I was depositing too.

I frantically tried to call my colleague whom had sent me ,so that she could infact confirm those things so I could proceed .While I was on the phone Samantha again very abruptly shouted at me that I must move because she is now calling the next person .That I must stand one side.That's when I snapped and asked what is wrong with the service in this particular branch.Samantha then told him that I was a ****ty customer amongst all the other consultants ,Thats when Dominique left the conversation he was busy with and approached me angrily to try and assault me with his fist .I quickly ducked as I was shocked at what was happening .He proceeded to swear me using vulgarity (I'll **** you up and I finish at 13:00 ,I will catch you after work )He was screaming and people rushed to come and assist.I noticed Qaqamba ran and called the Manager (Yusuf) who then came in and assisted and He asked what was the problem and in fact acknowledged that this guy (Dominique)was newly appointed and that it was not his first time having such bad behaviour towards customers.This guy (Dominique was very aggressive and was coming to attack me physically. This person is a risk to the banks customers and has brought the companies name into disrepute. I would like to find out if this is the way that Capitec trains their staff members and if not what will be the outcome from this incident.

I am highly dissapointed and will now change this bank as I also use capitec .

I have been embarrassed, verbally abused and I almost got assaulted had I not moved away quickly and ended up not depositing the money I had initially intended to due to this experience.

I was shocked and for the lack of a better word distraught by this experience. It was horrible,appalling. The young man showed a very disruptive behaviour.

Regards Sbongakonke khwebulana ***