HORRIBLE EXPERIENCE

On the 17th of October 2023 I accidentally requested an Uber to come to my house instead of the location I was at and only realized it once the driver came to my house and contacted me. I canceled the ride and was told that I need to pay a cancelation fee of R45 but an amount of R143 was taken from my bank account once I requested the ride as Uber does that. I then consecutively requested another ride to the right location of R162 and when I got home I went to the Wonderpark Capitec Branch. I got there and explained my story and showed the bank an email from Uber that clearly stated that this was an authorization hold and the money will be put into my account in 3-5 days. I requested for the money to be reversed as I had to use it the next day to go to school but the bank did not take my request into account as the client. I tried calling the Capitec Customer Service and was told that I need to request a authorization letter from Uber but no one has access to talk to Uber except through a bot on their app which told me to contact the bank because the money is in their hands. I tried going to the bank the next day again and no one wanted to help me the lady that was helping me called me a ***** trying to ***** money from Uber I even went out of that bank crying. I tried calling again but no one wanted to help me clearly showing that Capitec prioritizes the merchant more than their clients as they kept telling me how they did not want to ruin their relationship with Uber by reversing my money so that I can pay Uber the exact amount of money they were looking for which was the R45. On the 21st of November 2023 I got an email from Uber and it was to say they have removed the authorization hold. I went to the Wonderpark Branch again and showed them the email and the lady that was helping me contacted Customer Care. They then said that in order for them to bring back the money they will need R80 fee and the money I am supposed to get is R98. This sounds very ridiculous to me and completely not logical as more than half of my money is wanted by the same bank that refused to reverse the money when the money was still in their bank. They should not even be getting anything from me as they refused to help me from the beginning and ill treated me as their client. I want my R98 back in full not with any cuts or anything of that nature. I thought Capitec was a good bank as I have been using it for 9 years almost 10 and I have never experienced such a horrific thing as this. It is unacceptable and I will need to be given my money in full.