Horrible etiquette from Capitec bank branch manager

While trying to assist a customer that had a problem with a transaction that they made using 1 of their Capitec account. Because of 3 party protocols Capitec informed us to advise the customer to contact them directly or visit a branch, which they went to Tubatse Crossing branch and they were being assisted by Agreement( consultant) and customer was advised that the funds had been banked by my business.

I requested the customer to speak to the consultant and the branch manager ( Ditswanelo) took the phone and I tried to explain the issues were experiencing and what we needed assistance with.

This person was rude and was condescending on the phone refused to actively listen to what I wanted to say and refused to assist the customer.

The customer went to the *****e Burgersfort branch were she was assisted by Mantwa who was courteous and willing to listen and assist.

I am very disappointed at how a branch manager could be so rude and have that sort of an attitude refuse to assist and simply end the call by saying it is not her problem.