Horrible ***** department

Me and my husband was victims of *****, we have all the information, account numbers and we cannot even get our money back. Nedbank on the other hand offered got our money back the previous time that we were ****med. when we phoned i spoke to a lady and she even told me that i am part of the **** and that she will escalate it, when my husband phoned he got a totally different story. Can Capitec not freeze these accounts as should be and repay our money.