Horrible customer servicr

I went to capitec featherbrook today to go and close my account and I got the most horrible service ever. The consultant who helped me had no name badge and she didn't even bother to introduce herself. I told her that I need to close my account she told me about the R4 that I needed to pay and I asked how I can pay it then she asked me to go make a deposit at the atm but told me I need to transfer to the main savings account then do a transfer after I asked how am I going to do a transfer without a card or app she told me u can do cardless transfers at the atm. I went to the atm and there was no option like that at all I then did an immediate transfer from my other bank but she gave me the main savings account no and didn't give me the account I needed to transfer to eventually I made a card seeing that she is not going to come up with any solutions to assist me. She couldn't even offer me cellphone banking instead of me paying for a card l will never use again. She was unhelpful rude and not friendly at all. She didn't tell me what I was signing for she just kept asking for my finger print every two seconds and eventually when she was done she said we done in a very rude way. While I was busy going up and down trying to get the R4 into the account I asked her if I should come back to her she said to me if I'm not busy wow what a service. After the struggle of depositing the R4 I found out I had R29 that needed to be transferred back into my account I still don't know what that is for and it wasn't even explained when I should expect it. I am very disappointed with capitec seeing that I am an ex employee and I know staff are trained on customer service. Phumi Mogorosi please change your attitude you will never know who you are assisting.