HORRIBLE customer service... changing banks asap

It is clear that Capitec does not train its consultants/staff properly. The majority have absolutely no clue how to deal with customers. I walked into N1 City Capitec today. I was on the phone when I was called to the consultant Noneka. I sat down and indicated that I will be done shortly. This woman had the audacity to grab my documents in front of me, because she seemingly did not want to wait for me to finish my 30 second phone call. After a lengthy debate regarding FICA documents she said she was going to ask the Manager for advice. I explained my situation and the so-called manager (apparently the Manager at N1 is a male, so who knows who this woman really was) with her horrible attitude, smirks and gives me the answer 'I dont know who you spoke to previously, but this is how we have been doing things for months'. I returned an hour later (needed 3 months bank statements) and as I told another consultant (one of the VERY FEW friendly staff) that the documents I had apparently does not suffice for proof of residence, this Noneka walks pass, laughs in my face and says 'yeah well it does not' and walks away.<br> <br> Absolutely disgusted! Will be switching banks as soon as possible! <br> <br>