Horrible Customer service

Upon my last review which at that point the bank was struggling to offer me bare minimum customer service, I knew I was in for disappointment with the bank. It is with great frustration and despondency that the bank was unable to recover my ****** funds which they have investigated and have acknowledged that the funds were indeed ******. For the bank to come back and tell me that there's nothing they can do and that they can not recover my funds is very appalling, they cannot even offer some form of compensation for a customer that has been with them for years and I don't understand how a bank is not insured for ********** activities that may occur in order to ensure that their customers are safe and well taken care of. I am very disgusted by Capitec bank and their horrible service, no Wonder why a woman walked in naked at a branch to cause a scene because of such low pathetic standards that the bank offers.