Horrible customer service

I bought a free me bundle on the 17th for my Telkom sim ? It never came through nor corrected . On the 22 December? logged a call I was given an incident number today a month later I’m told that the case is still open . So I must wait . After I was told that the turnaround time is 7 days . I want my money back into my account . It’s been a month of no action . Capitec back needs to do better ! I have phoned numerous times visited branches . I was told of escalations yet I’m yet to see results .