Horrible customer service

The Teller Thabo Lithabo at capitec bank in Boksburg he is very rude and disrespectful to elders that do not have much clue with Technology. My Mom was at capitec this morning regarding a funeral cover that was not deducted so she called me letting me know I asked her when she gets to the bank who ever that is helping her she should give them a phone all I wanted was for a app to be activated in her phone so she can easily do things at home rather going to the bank and I was on the line waiting to speak to the person that is helping her, Thabo was telling him how he doesn’t speak to people he doesn’t know and we are wasting his time he has to serve other customers my mom was pleading with him to help while I was holding the line. If this is how the service is done at capitec or how they trained they should then specify the only deal with people that went to school and they do not have time to teach how the technology works if you are an elder and not educated you mustn’t bank with them