Horrible customer experience with Thembi ***

i app**** for a loan sometime in Jan and the agreement i have with Capitec was that i was gonna repay that in two months which was February the 27th and March the 27th 2015.<br> <br> today i got a message from my bank absa saying that theres no insufficient funds and capitec tried to debit my account, i then called absa and was advised that it will bounce back as i dont have funds again i will be seen as a bad payer on their side and will also have charges!! <br> <br> I called capitec and spoke the the rude lady called Thembi! she doesnt empathise with a customer instead she speaks over you and doesnt want to listen to the query. im ****ed because she also hung up on me and advised that she doesnt care if i report her and its my job or place if i do it or not.. she doesnt have a good customer service that was pathetic and disgusting of her to try protect her bank where i have papers of agreement with all my particulers. i called around 10:50am i want that call to be listened to and revert back to me ASAP!!<br> <br> she hung up and i called again she did not even leave interactions on the system but provided me with the Ref ***. <br> <br> i wont be liable for any charges from my bank and capitec.