Horrible customer experience

Opened a chargeback case some months ago. The case was won in my favour against the merchant. Payment method used was through PayPal on my Capitec Card. PayPal has confirmed the cases were awarded in my favour.

PROBLEM IS I HAVE NOT RECEIVED A SINGLE ANSWER ON MY FOLLOW UPS FROM CAPITEC. FURTHERMORE I have phoned the department dozens of times as my call log show yet everytime the *********** agent "puts me on hold to check details" and then disconnects the call. No call backs nothing despite the fact that each time I phone the first thing I tell these useless agents is that they MUST NOT hang up the call until I am assisted. Pathetic. Once the only decent bank in SA regarding service no jusf outright the same