Horrible Client Service

Called Capitec Bank today to assist with a debit order that was not authorized by me. The person I spoke to named Simone, was extremely unhelpful and had an attitude telling me to go to the police station to make a case. I explained to her that this was previously escalated for investigation as I went into the Tygervalley Centre branch 2 weeks ago and the manager advised that he would send it to forensics and they will call be back. Not once did he mention that I need to make a case. To date, no-one has contacted me! I have to call after the bank to sort out this mess of identity theft.

Simone would not understand this and didn't even attempt to assist or check if there was an escalation sent previously as advised. She came up with the dumbest scenarios of how someone could've accessed my account and ID details. If this is the behavior and attitude of a team leader, I have no faith in Capitec Bank's client services or management.

This has been a horrible experience for me having to deal with both the company debiting my account and my bank that refuses to rectify the situation. I will definitely be closing my account with Capitec as they have *********** staff as managers. This is ridiculous and horrible client service!!