Horrible Capitec Bank service

I have the horrible experience with Capitec Bank!

They put my account on hold the 15th of December 2022. This was due to my account being reported for a deposit ****. I made my way to the bank to find out what the issue was, and what documents I require. I submitted my affidavit and ID copy certified as requested. It has been 4 months to date and all I get as a response is that they will SMS me. I AM STILL WAITING and I have been calling in to the bank going in physically. The same Generic response from them is it that the ***** department will contact me. I have 15K on hold, this was my December bonus and I was for the entire festive season without money. There is no remorse from this bank whatsoever! I am utterly disgusted by their service and how they go about doing things.