Horrible Capitec Bank

I had an account with Capitec for many years. Loved the bank, loved the easy to use app. About two months ago, I had weird sms messages and it seemed there was ***** on my account. I was advised to open a new account. I went to Rivonia branch, closed my account and started the process of opening a new one. They requested my docs which I provided and submitted. Many many emails later, I was told that I would see my new account details on my capitec app within 48 hours. Many visits to the branch, many more emails and still nothing two months later. Eventually closed everything and went to a different bank where I am very happy. What the heck has happened to Capitec though? What an awful experience!!! I'm not being very clear about the frustration and difficulty. I had no money and there were TWO long holiday weekends while all this was going on. I hate Capitec Bank!!!