HORRIBLE CALL CENTER SERVICE
<p>I called to reverse a transaction that occurred twice in three days since the bank was closed. The call center agent was rude towards the end of the call. She even hung up on me before I could finish asking relevant questions about the "investigation" of the matter. Very poor service, Capitec.</p>
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Nazli Kassim will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Nazli Kassim will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank