ST
Sandiswa T

1 reviews | Active since Jun 2020

02 Nov 2023, 09:15

Horrible bank to bank with

Where do I start… never ever consider banking with Capitec bank. It’s a nightmare and the consultants don’t make it any easier! It’s the second time being ****med by Capitec and each time I call them nobody knows what to do! The last time I had to leave work and go fight at one of their branch which was when I was only assisted by manager. Today same thing happened and I’ve been on the phone for over 1 hour 20 min with 6 rude consultants who either kept transferring me or dropping the call. At this point, I’ve moved my salary to another bank!

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Replies (1)
Capitec Bank
Capitec Bank's reply02 Nov 2023, 09:47
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank